Managed Services
TotalCare
Your complete ERP team — application, technical, and strategic — under one agreement.
Overview
What this service does
TotalCare is our flagship managed service: a named team covering application support, technical administration, integrations, reporting, and continuous improvement. One agreement, one SLA, predictable monthly cost — the equivalent of a full internal ERP team at a fraction of the cost.
Included in TotalCare
- Unlimited application support tickets
- Proactive system administration and monitoring
- Report and enhancement development hours
- Quarterly strategic roadmap reviews
- Named service delivery manager
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